event description

Objectives
At the end of the course, you will be able to:
- gain insight into the responsibilities of administrators
- value your role in your organization and experience greater job satisfaction
- practise planning and organising skills to achieve tasks
- develop office procedures for efficiency and effectiveness
- develop your critical thinking abilities
- communicate effectively at the workplace

Outline
Administrative Function
- The role and duties of an administrator
- Make your choice: To be a professional or progressional administrator
- Staying proactive in a Changing Workplace

Management Function
- Functions of the management process
- Identify the level of administrator’s position in the management team
- Balance for People and Task orientation Skills
- Task skills: Planning, organising, leading, controlling,
- People skills: Understanding yourself and others
- Relationship Management
- Assertive skills

Managing The Office Function
- Developing procedures
- Organising and processing mails efficiently
- Dealing with visitors
- Sourcing, negotiating and purchasing goods and services
- Managing and controlling office stock
- Handling petty cash, estimating costs and monitoring expenditures
- Security and confidentiality
- Workplace health and safety issues

Developing Your Critical Thinking Skills
- What is Critical Thinking skills?
- Positive attitude for strong critical thinking: COOL technique
- Characteristics of critical thinkers
- Understanding the Eight Elements of Thought
- Three thinking strategy: The ORA Rule

Improving Your Communication Skills
- Communication process
- Non-verbal communication
- Listening skills
- Giving and receiving criticism